Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Actions NOT INCLUDED in the IT T-O support service are as follows: - Server management:This refers to actions and configurations unrelated to the implemented program.
- Hardware device configuration: For example, configuring switches, routers, and other hardware devices.
- Support of third-party applications.
| Actions that have an ADDITIONAL COST (request proposal from T-O): - Application migration to another server.
- Backup restoration.
- Support for web services development, add-ons, scripts, or integration with third-party applications.
- Development of new functionalities.
- Issues caused by third-party applications affecting the operation of the implemented solution.
- Problems arising from server changes impacting the configured application.
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